Refund & Returns Policy – Aether Aminos
We are committed to providing high-quality products and ensuring customer satisfaction.
1. Returns Eligibility
Due to the nature of our products, we only accept returns under the following conditions:
- The item is unopened, unused, and in original packaging
- The return request is made within 7 days of delivery
2. Non-Returnable Items
We do not accept returns for:
- Opened or used products
- Products damaged after delivery
- Items purchased on sale or promotion (unless defective)
3. Damaged or Incorrect Orders
If you receive a damaged or incorrect item:
- Contact us within 48 hours of delivery
- Provide clear photos of the issue
We will review and offer a replacement or refund where applicable.
4. Refund Process
Approved refunds will be processed to the original payment method within 5–10 business days.
5. Shipping Costs
- Return shipping costs are the responsibility of the customer unless the item is defective or incorrect
- Original shipping fees are non-refundable
6. Order Cancellations
Orders can only be canceled before they are processed or shipped.